Family Subscription & Care Recipient Addendum

Parable Smartphone, operated by Milburn Consulting, Inc. · Version 2026-11-06 · Effective November 6, 2026

1. What this Addendum is

1.1 This Addendum supplements the Parable Terms of Service (the “Terms”) whenever an account or plan is opened by one person (the “Authorized Representative”) for the benefit of another person (the “Care Recipient”). It applies in particular where the Care Recipient has dementia, memory loss or another condition that may limit their ability to manage their own affairs, or lives in a memory-care, assisted-living, skilled-nursing or similar setting (a “Care Facility”). Capitalized terms not defined here have the meaning in the Terms.

1.2 If this Addendum conflicts with the Terms on a matter covered here, this Addendum controls.

2. Authority of the Authorized Representative

2.1 Your promise. You represent and promise that you are acting with legal authority for the Care Recipient, because you are at least one of the following: (a) an agent under a durable power of attorney that covers this kind of decision; (b) a court-appointed guardian or conservator with that power; (c) acting with the Care Recipient's present, informed agreement while they still have the capacity to give it; or (d) otherwise lawfully authorized, in a way you have described to us in writing.

2.2 Proof. We may ask for documents showing your authority, and we may refuse to start, or suspend, the Services until we have them. We may rely in good faith on what you tell us and on documents you give us, and we have no duty to investigate.

2.3 Tell us when authority changes. You must tell us within five (5) days if the Care Recipient dies; if a court or physician determines that the Care Recipient has lost or regained capacity; if your authority is revoked, limited or ended; or if another person is appointed. We may require new documents.

2.4 One primary contact; family disagreements. We deal with one Authorized Representative at a time (the “Primary Representative”). We act on that person's written instructions. If two people claim authority or family members disagree about the account, we may, until we receive a court order or written agreement among them, continue the existing services, decline non-urgent changes, and refuse to take sides. We will never withhold the right to cancel from a person who shows they have legal authority. We are not liable for acting in good faith on instructions of the person we reasonably believed to be the Primary Representative.

2.5 Alternate contact. You may name an Alternate Contact (for example a sibling or a Care Facility staff member) for scheduling and urgent matters. The Alternate Contact cannot change billing, cancel, or change the Primary Representative unless you tell us in writing.

3. The Care Recipient's wishes and involvement

3.1 You agree to act in the Care Recipient's best interest, to explain Parable to them in a way they can understand, to involve them in decisions as far as they are able, and to respect their expressed wishes.

3.2 Parable's team members are not clinicians. We do not assess capacity, and we do not decide who may act for anyone.

3.3 The right to say no. The Care Recipient may refuse or end any remote session or on-site visit at any time. If the Care Recipient seems distressed, confused, frightened or unwilling, or cannot take part safely, we may pause, shorten or reschedule the session or visit. That is a no-fault event and does not breach the Terms.

3.4 We may ask that you, the Alternate Contact, or a Care Facility staff member be present during a session or visit.

4. What Parable is not

4.1 Parable provides phone assistance, scam and identity protection, and an AI Assistant. Parable is not a caregiver, nursing, medical-alert, emergency-response, location-tracking or supervision service. We do not monitor the Care Recipient's activities or whereabouts, check on their well-being, or take responsibility for their safety.

4.2 The Authorized Representative and the Care Facility remain responsible for the Care Recipient's care, safety, medications, supervision and emergency planning. A phone, including a Parable-supported phone, should not be the only way a Care Recipient can reach help. It may be uncharged, lost, out of signal or not understood.

4.3 The AI Assistant is software that can be wrong. A person with memory loss may be especially likely to misunderstand or over-trust it. You should decide whether and how the Care Recipient uses it, and we recommend supervising its use. It is not for emergencies; call 911.

5. Remote Assistance for the Care Recipient

5.1 Scheduling. Sessions are scheduled with the Primary Representative or Alternate Contact in advance and confirmed in writing. We do not connect to the phone without a scheduled session.

5.2 Starting a session. At the start we will identify ourselves and read the Remote Session Consent to the Care Recipient, in plain words. If the Care Recipient cannot meaningfully take part, we will proceed only if you, the Alternate Contact or authorized Care Facility staff are present or have approved the session in advance, and only for device-support tasks.

5.3 What we do and do not do. We help with settings, updates, apps, contacts you ask us to add, and scam-protection settings. We will not access or operate banking, payment or investment accounts, make purchases, or ask for passwords, PINs, sign-in codes, or full card, bank or Social Security numbers. We will not delete photos, messages or contacts or install apps you have not asked for.

5.4 Restrictions you ask for. At your written request we can adjust settings to reduce scams, such as call and message filtering and limiting app installs. We will not configure a phone to prevent the Care Recipient from calling 911, or to cut them off from people they choose to contact, unless a court order or documented legal authority requires it and counsel for Parable has approved it.

5.5 What you will and will not see. You will receive scheduling and billing information, session summaries, and alerts about scams or security. We do not provide you with the content of the Care Recipient's calls, messages, photos or private conversations with the AI Assistant unless the Care Recipient agrees or the law requires it.

5.6 No recording unless we tell you first and the person present agrees.

5.7 Signal and connection problems are no-fault. Care Facilities frequently have weak cellular and Wi-Fi coverage, and a Care Recipient's phone may be off, uncharged, or out of reach. If a session cannot connect or complete because of signal, network, facility policy, battery or availability of the Care Recipient, no one is at fault. We will reasonably attempt to reschedule. Time spent trying does not count toward included sessions. The no-fault terms of Sections 4.7 and 5.3 of the Terms apply.

6. Information about the Care Recipient; identity verification

6.1 You may give us information about the Care Recipient only to the extent of your authority. You consent for them, to that extent, to our collecting and using it as the Terms and Privacy Policy describe. Please do not send medical records or detailed health information.

6.2 Verification questions are for the person being verified. Credit-related protection requires a credit bureau to verify the identity of the person being enrolled by asking questions about their own credit history. You must not answer those questions as if you were the Care Recipient unless the bureau's process expressly allows an authorized representative to do so. If the Care Recipient cannot complete verification, credit-bureau monitoring and credit reports may not be available. In that case other parts of the plan will still be provided, and we will tell you in advance whether the plan or its price changes. We cannot override a credit bureau.

7. Fees

7.1 The Authorized Representative is the customer and is responsible for fees, which are charged to the payment method you provide. This Addendum does not by itself make the Care Recipient, or their estate, responsible for fees, except as the law provides.

7.2 Death, move or loss of authority. You or the Care Recipient's estate must tell us promptly. We will end the plan as of the date we are notified (or the date of death, if later notified, for billing purposes), cancel the identity enrollment and delete or retain records as the Privacy Policy and the law require. Unused prepaid fees from that date will be refunded.

8. Allocation of risk

8.1 The Terms apply. To the extent of your authority, you agree to the Terms on the Care Recipient's behalf, including the disclaimers, limitation of liability and dispute provisions, and the Terms apply to claims made by or through the Care Recipient, including by their heirs or estate, to the fullest extent the law allows.

8.2 INDEMNITY. IN YOUR OWN CAPACITY, AND IN ADDITION TO SECTION 15 OF THE TERMS, YOU WILL DEFEND, INDEMNIFY AND HOLD HARMLESS PARABLE, ITS OFFICERS, EMPLOYEES, CONTRACTORS AND PROVIDERS FROM THIRD-PARTY CLAIMS, AND RELATED LOSSES, COSTS AND REASONABLE ATTORNEYS' FEES, ARISING FROM: (A) YOUR LACK OF AUTHORITY OR MISSTATEMENT OF AUTHORITY; (B) INSTRUCTIONS YOU OR YOUR ALTERNATE CONTACT GIVE US; (C) DISPUTES AMONG FAMILY MEMBERS OR OTHER REPRESENTATIVES OVER THE ACCOUNT OR THE CARE RECIPIENT; (D) THE CONDITION, USE, FAILURE OR DEFECT OF THE CARE RECIPIENT'S DEVICE, OR THE CARE RECIPIENT'S USE OF IT; OR (E) A CARE FACILITY'S POLICIES OR ACTIONS. THIS DOES NOT APPLY TO THE EXTENT A CLAIM IS CAUSED BY PARABLE'S GROSS NEGLIGENCE, WILLFUL OR WANTON MISCONDUCT OR FRAUD.

8.3 The Care Recipient is not an indemnitor. The Care Recipient does not personally promise to indemnify Parable. Nothing in this Addendum waives any right or protection that the law gives to older adults, at-risk adults or persons under guardianship and does not permit to be waived.

9. Safety and reporting

9.1 If we reasonably believe the Care Recipient is in danger, or is or may be the victim of abuse, neglect, scam or financial exploitation, including by the Authorized Representative or someone else, we may contact emergency services, law enforcement, adult protective services, the Care Facility, or another appropriate person, and we may share the limited information reasonably needed, even if you have told us not to. We are not liable for a report or disclosure made in good faith.

9.2 This is a right and not a duty. We are not required to look for or investigate such situations.

10. Care Facilities

10.1 You are responsible for obtaining any permission the Care Facility requires for the Care Recipient's phone use, for remote sessions, and for our visits, and for telling us the facility's visitor, Wi-Fi, camera and phone rules.

10.2 We will follow reasonable facility visitor rules. We are not responsible for a facility's rules or actions, its network or signal quality, its handling, storage or charging of the device, or the loss, damage, theft or taking of the device or its contents by anyone.

10.3 Other residents. Where the Care Recipient shares a room or space, we will limit our attention to the Care Recipient's device, and we will not use any camera or microphone or take images of other people or areas.

11. Devices

11.1 The Care Recipient's device must be an Eligible Device (under five years old, with supported software) under Section 3 of the Terms. The Authorized Representative or the Care Facility is responsible for keeping it charged, safe, covered by any insurance or protection plan, and backed up.

11.2 No responsibility for the device. Section 13 of the Terms applies fully. Parable is not responsible for any device failure, manufacturing defect, battery or screen failure, damage, loss, theft, software problem or data loss, including where the device is dropped, mislaid, misused or taken by another resident.

11.3 Lost or missing device. Tell us right away. We can suspend remote sessions and help you contact the carrier and manufacturer. We cannot locate, lock or wipe a device unless a feature is built in, enabled, and you are authorized.

12. Ending the arrangement

In addition to Section 16 of the Terms, we may suspend or end the Services if we cannot establish or maintain the Authorized Representative's authority; if the Care Recipient, with capacity, clearly objects; if a court order requires it; if we reasonably believe it is unsafe to continue; or if a team member is abused or threatened. You may cancel at any time on proof of authority.

13. What you confirm when you accept

By accepting this Addendum you confirm that: (1) you have the legal authority described in Section 2 and will tell us if it changes; (2) you have read and agree to this Addendum and the Terms; (3) you will explain Parable to the Care Recipient in terms they can understand; (4) you understand that Parable is not a caregiver or safety service; and (5) you will act in the Care Recipient's best interest.

Exhibit B — Plain-Language Notice for the Care Recipient

For a family member or staff member to read or hand to the person who will use the phone:

• A family member or caregiver has set up Parable to help keep your phone working and keep scammers away.
• Parable's people will only help with your phone at times that were planned ahead of time.
• At the start, they will tell you who they are. You can say “stop” at any time and they will stop.
• They will never ask for your passwords, PIN numbers, or bank or card numbers. If anyone does, hang up and tell someone you trust.
• The AI helper on your phone is a computer program. It can make mistakes. If you need help right away, call 911.
• Questions? Ask your family member, or call Parable at (970) 889-1620.